No one understands
what you do.
Because you haven’t decided yet.
I help founders of complicated products stop losing business to simpler competitors.
By doing the research-led, customer-grounded positioning work that everything else depends on.
Your product fits a lot of buyers.
And solves a lot of problems.
So you try to do it all.
It feels like the safe option.
But it really isn’t…
-
... at least on paper.
McKinsey gets to do everything for everyone.
You don't. Not yet.Your ideal prospect scans your homepage, finds themselves on a menu, and leaves.
No one orders sushi from the Chinese restaurant.
-
... and still nothing lands.
Copy is downstream of decisions. If you haven't made the decisions, no writer can save you.
Third homepage of the year, and the conversion hasn't moved. You've been editing the symptom.
-
... nobody's choice.
You can't build something great without knowing who it's great for.
Every decision splits the difference. The product becomes the average of everyone's requests.
Adequate is your ceiling.
-
... because people buy the story they can repeat.
Deals close in the retelling. Your champion has to explain it to someone who wasn't in the room.
She loved the demo. Her CFO didn't get it.
The deal went to someone thinner and clearer.
Here’s the thing:
Narrowing your message sounds like shrinking…
But positioning is sequencing.
What you lead with now – buyer, problem, category – isn't what you lead with forever.
NVIDIA led with graphics cards for gaming… and gained the credibility for AI.
Amazon led with books… whilst building the infrastructure for everything else.
Stripe led with developers, not the usual CFOs… and now owns enterprise.
Google led with search. Yahoo had news, email, finance, sports and search…
The position you choose is the context that makes you the obvious answer – to exactly the right buyer.
And then the rest
can’t ignore you…
I’m Will Murray,
a Scottish positioning strategist in The Hague.
Your product is complicated. Your position doesn't have to be.
It sits at the intersection of three things: what your business does best, what the market is actually buying, and where the real opportunity is.
That's what the work finds and puts into language that makes the right buyer recognise themselves immediately.
Founders circle this for years. With me, it takes weeks.
But fast work isn't guesswork. I start with deep research: your market, your customers, and how your own team already talks about what you do.
We shape the direction together.
Then I do the work – the team narrative, the website, the sales guides – that aligns the company around what we’ve found.
At the end, you have a clear position that holds up, a team pulling the same way, and the right people coming to you.
Let's talk. 20 minutes to stop circling.
Testimonials.
Some musings.
A proper look
at your positioning.
Send me your site.
I'll come back within a week with the thing I'd change first.